TERMS & CONDITIONS

Full Collision Damage Waiver without excess

QUEST RENTALS offers already a Full Collision Damage Waiver ( F.D.W.) WITHOUT EXCESS / OWN RISK included in the rental rate.

The F.D.W. reduces the driver’s liability to Zero (0) in case of damage caused by an accident to the rental vehicle or theft of vehicle.

The common exclusions are drinking and driving, a violation of the Greek Traffic Law, e.g. passing a red traffic light or stopp sign, towing costs, gross negligence for example fuel error, incorrect use of the handbrake, improper use of clutch, gearbox etc.), driving off road or on unsealed roads, keys and lock / door handle, heavy soiling or damage to the interior or child seats, or any kind of vandalism.

This insurance does not cover more than 1 damage to the car caused by accident per rental. Any further damage will be renters responsibility and will be fully charged.

Theft Protection

Theft protection is already included in the rental rate and covers in case of theft of the vehicle or parts of is, and does not cover personal items belonging to customer. The keys must be returned to the station.

Tires, Wheels & Undercarriage Insurance

T.W.U. – The Extra Insurance against damages on Tires, Wheels and Undercarriage is automatically included in the rental charge. The T.W.U. reduces the driver’s liability to Zero (0) in case of damage to the Tires, Wheels and Undercarriage. (excluding driving off road)

Renters obligations

It is renters responsibility to provide a valid driving license and identification at delivery, as well as the observance of the minimum age. (you can find all information about driving license acceptance under FAQs). Only original documents are accepted, no digital or copied documents. The renter is expected to keep an eye on the vehicle’s mechanical condition, oil, water, tires, etc. and contact QUEST RENTALS immediately in case of any problem. Any repair of the vehicle by renter himself or any other party is not allowed. Vehicle must not be used:

  • To drive on non asphalted roads or at a beach.
  • To carry persons or property for hire.
  • To tow any vehicle, trailer or other object.
  •  In a race, test or Rally contest, off road or on beach
  • For subleasing by renter to any other party.
  • While renter or any other authorized driver is under influence of alcohol, medication, drug, barbiturates etc.
  • In contravention of any customs, traffic or other regulations.
  • By any other person not authorized by QUEST RENTALS.
  • To transfer or carry heavy luggage, inflammable materials, bad smelling goods, narcotics, animals,etc.
  • To be transferred on Ferryboats, leaving the island Zakynthos, (that would cause the waiver of any extra insurance provided by QUEST RENTALS and all the transfer costs back to Zakynthos would be carried by the renter)

Quest Rentals will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence, and traffic violations.

By signing the rental agreement renter accepts direct responsibility in respect of such claims.

Accident

In case of an accident or any other incident (fire, theft etc.) renter is responsible to follow immediately the insurance procedures at set:
Contact QUEST RENTALS immediately (phone +30 26950 33346 – 24 h service)

  • Take pictures
  • do not leave the location
  • Call the police
  • Obtain names and addresses of eye witnesses
  • Do not acknowledge third party claims
  • Complete and sign an accident report

Any not immediately reported damage to the vehicle may be interpreted as negligence. Any Damages or technical incidents to the car that are not reported immediately after the happening but at the end of the rental period / drop off are not covered by the insurance.

Age requirements

Minimum age of driver for category A cars is 21 years
Minimum age of driver for category B, C, C1, cars is 23 years.
A young driver fee of 3 € per day applies to drivers at the age of 21 – 23 years.
Minimum age of driver for all other car categories is 25 years.
Maximum age of driver is due insurance policy limited up to 70 years.

Leaving the Island Zakynthos

It is possible to visit the Island Kefalonia with our car without any extra charges. (exception: category  Mini & Suzuki Jimny Jeep 4×4  cars are not allowed to leave the Island). There are special regulations in order to visit Kefalonia, as follows:

Renter has still a full insurance cover in case of damage or total lost  of the car on Kefalonia. In case of accident or technical problem following conditions apply:

QUEST RENTALS will take care of the returning of the car to Zakynthos, but can not offer a replacement of any other vehicle on Kefalonia. In any case it is renter’s responsibility to return to Zakynthos on his own costs to receive a replacement vehicle from QUEST RENTALS at our office at Zakynthos Airport. In any case, driving outside Zakynthos Island without a written approval from QUEST RENTALS, the full insurance is automatically cancelled and renter will be held responsible for any damage on our vehicle as well as all transportation costs of the vehicle back to Zakynthos

Cancellation

A cancellation 24 hours or more before delivery is free of charge. In case the booking has to be cancelled upon delivery because renter does not refill the requested rental conditions or can not provide the requested documents, the full rental charge will be charged. QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Payment

The renter pays at delivery the full rental charge to QUEST RENTALS in advance at delivery.

Accepted Payment Methods:  all major credit / debit cards, Pre paid cards as well as EURO CASH

Not accepted are: someone else’s card, cheques, any virtual payment method (e.g. Google Pay, Apple Pay, etc.).

Prices are based on the pick-up and drop-off times and dates that renter agree before rental starts. If renter picks the car up any later or brings it back any earlier as reserved, there can not be any claim of refund for unused time.

For car categories S, S1, S2, H1 all reservations must be guaranteed with a pre payment. Confirmed bookings for highly requested and limited cars such as the Mini Buses, which are cancelled last minute, makes it impossible for us to rent them out again

No deposit guarantee

At QUEST RENTALS we do not require any deposit guarantee. Select your holiday vehicle and make an online reservation without any upfront payment or credit card requirement! Payment will be made upon delivery of the car you’ve booked- every payment method is accepted.

 

Covid-19 Notification

To ensure the health and well-being of our customers all prescribed hygiene protection measures have been implemented. Our vehicles are thoroughly cleaned and disinfected both, inside and outside, before we hand them over to you. Our Team members have been trained to fulfil all health and hygiene requirements.