TERMS & CONDITIONS

Full Collision Damage Waiver without excess

QUEST RENTALS offers already a Full Collision Damage Waiver ( F.D.W.) WITHOUT EXCESS / OWN RISK included in the rental rate.

The F.D.W. reduces the driver’s liability to Zero (0) in case of damage to the rental vehicle or theft of vehicle.

The common exclusions are drinking and driving, gross negligence for example fuel error, incorrect use of the handbrake, improper use of clutch, gearbox etc.), driving off road or on unsealed roads, keys and lock / door handle, heavy soiling or damage, or any kind of vandalism.

Theft Protection

Theft protection is already included in the rental rate and covers in case of theft of the vehicle or parts of is, and does not cover personal items belonging to customer. The keys must be returned to the station.

Tires, Wheels & Undercarriage Insurance

T.W.U. – The Extra Insurance against damages on Tires, Wheels and Undercarriage is automatically included in the rental charge. The T.W.U. reduces the driver’s liability to Zero (0) in case of damage to the Tires, Wheels and Undercarriage. (excluding driving off road)

Renters obligations

It is renters responsibility to provide a valid driving license and identification at delivery, as well as the observance of the minimum age. (you can find all information about driving license acceptance under FAQs).The renter is expected to keep an eye on the vehicle’s mechanical condition, oil, water, tires, etc. and contact QUEST RENTALS immediately in case of any problem. Any repair of the vehicle by renter himself or any other party is not allowed. Vehicle must not be used:

  • To drive on non asphalted roads or at a beach.
  • To carry persons or property for hire.
  • To tow any vehicle, trailer or other object.
  •  In a race, test or Rally contest, off road or on beach
  • For subleasing by renter to any other party.
  • While renter or any other authorized driver is under influence of alcohol, medication, drug, barbiturates etc.
  • In contravention of any customs, traffic or other regulations.
  • By any other person not authorized by QUEST RENTALS.
  • To transfer or carry heavy luggage, inflammable materials, bad smelling goods, narcotics, animals,etc.
  • To be transferred on Ferryboats, leaving the island Zakynthos, (that would cause the waiver of any extra insurance provided by QUEST RENTALS and all the transfer costs back to Zakynthos would be carried by the renter)

Quest Rentals will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence, and traffic violations.

By signing the rental agreement renter accepts direct responsibility in respect of such claims.

Accident

In case of an accident or any other incident (fire, theft etc.) renter is responsible to follow immediately the insurance procedures at set:
Contact QUEST RENTALS immediately (phone +30 6977 235558 – 24 h service)

  • Take pictures
  • Call the police
  • Obtain names and addresses of eye witnesses
  • Do not acknowledge third party claims
  • Complete and sign an accident report

Any not reported damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

Age requirements

Minimum age of driver for category A cars is 23 years

Minimum age of driver for category B cars is 25 years.
Minimum age of driver for all other car categories is 27 years.
Maximum age of driver is due insurance policy limited up to 70 years.

Cancellation

A cancellation 24 hours or more before delivery is free of charge. In case the booking has to be cancelled upon delivery because renter does not refill the requested rental conditions or can not provide the requested documents, the full rental charge will be charged. QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Leaving the Island Zakynthos

It is possible to visit the Island Kefalonia with our car without any extra charges.
(exception: category A and F (Jeeps) cars are not allowed to leave the Island)
There are special regulations in order to visit Kefalonia, as follows:
Renter has still a full insurance cover in case of damage or total lost  of the car on Kefalonia.
In case of accident or technical problem following conditions apply:
QUEST RENTALS will take care of the returning of the car to Zakynthos, but can not offer a replacement of any other vehicle on Kefalonia. In any case it is renter’s responsibility to return to Zakynthos on his own costs to receive a replacement vehicle from QUEST RENTALS at our office at Zakynthos Airport. In any case, driving outside Zakynthos Island without a written approval from QUEST RENTALS, the full insurance is automatically cancelled and renter will be held responsible for any damage on our vehicle as well as all transportation costs of the vehicle back to Zakynthos.

Deposit

QUEST RENTALS reserves the right to withhold a guarantee in form of a credit card or Euros in cash, which will be returned to the renter, after expiring of the rental period.

Accepted are MasterCard & Visa or Euro cash

American express, Pre-paid, debit, Maestro cards are not accepted

Miscellaneous

Note: Always, a valid credit card* in the name of the main driver must be presented as guarantee for the rental. By finalizing an online booking with QUEST RENTALS, renter is confirming that he has read and accept our Terms & Conditions.

The renter or his representative acknowledges that he acquires no rights other than stated in this agreement.
All additional authorized drivers are jointly and severally liable with the renter under this agreement.
Any and all disputes which may arise between QUEST RENTALS and renter will be settled before the competent courts of Greece.

The Terms and Conditions as well as the prices may change without prior notice.

  • VISA or MASTER credit card

 

Covid-19 Notification

To ensure the health and well-being of our customers all prescribed hygiene protection measures have been implemented. Our vehicles (and helmets) are thoroughly cleaned and disinfected both, inside and outside, before we hand them over to you. Our Team members have been trained to fulfil all health and hygiene requirements.