F.A.Q.

Payment

The renter pays at delivery the full rental charge to QUEST RENTALS in advance at delivery.

Accepted Payment Methods:  Debit card, credit cards VISA,  MASTER card, Pre paid cards as well as EURO CASH
Not accepted: American Express card, Diners club card

Prices are based on the pick-up and drop-off times and dates that renter agree before rental starts. If renter picks the car up any later or brings it back any earlier as reserved, there can not be any claim of refund for unused time.

Driver License Requirements

At delivery the main driver and any additional drivers will need to provide a full driving licence on their name. All drivers must have held their driving licence for at least 1 years.

An International Driving Permit together with the local Driving licence is required for Non-EU citizens and for all drivers whose national driving licence is printed with non-Roman Alphabet.

QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Age Requirement

Minimum age of driver for category A cars is 23 years.
Minimum age of driver for category B cars is 25 years.
Minimum age of driver for all other car categories is 27 years.
Maximum age of driver is due insurance policy limited up to 70 years.

Additional Drivers

Additional drivers must be present at car delivery and provide a valid driver’s license. Minimum/Maximum age restrictions apply.

Included in your rental rate

  • Free Mileage 
    The Rental includes an unlimited Kilometre / Mileage Allowance.
  • Collision Damage Waiver
    Reduces the renter’s liability from the total cost of the damage to an excess amount.
  • Third Party Liability Insurance
    Third party liability insurance is provided in accordance with local legislation.
  • Theft Insurance
    Reduces the renter’s liability in the event of theft or attempted theft of the vehicle to the excess/deductible amount.
  • Personal Accident Insurance P.A.I.
    For driver as well as for passengers included in the rental charge
  • Roadside Assistance
    24-hour roadside assistance is provided.
  • Taxes & Surcharges
    Rental rate includes all local taxes and airport surcharges.
  • Pick up & drop off at Zakynthos Airport
    Our office is located 150 m from arrival terminal

Deposit

The Renter must be in possession of a Credit Card in their own name when picking up the car. Renter will leave a refundable security deposit, at least equal to the deductible, on their credit card.  For non credit card holders, an arrangement on a cash deposit is possible after negotiation with QUEST RENTALS.

Even when F.D.W. (Full insurance with zero own risk) is purchased, in any case a security deposit will be held, depending on the car category. Accepted Cards are MasterCard / VisaCard / Cash

Not accepted for deposit are Debit cards, Pre-paid cards, American Express and Diners club cards.

Pickup/Drop-off at Zakynthos Airport office

QUEST RENTALS operates an office directly at Zakynthos Airport. Delivery / return of the vehicle at our Airport office within our office hours is free of charge 7 days a week from 08.00 am to 10.00 pm (08.00 h – 22.00 h). Delivery / return outside these hours are subject to an additional charge of 25 € + VAT.

Pickup/Drop off at Accommodation

Additional charges may apply for a delivery and drop off to your accommodation / resort. Renter will be notified before final confirmation of reservation.
For the north of the island as well as the port of Agios Nikolaos / Skinari there is no delivery / pick-up service available.

Fuel

 Fuel consumed during the rental period is paid by the renter. The vehicle is expected back with the same  fuel level as it was upon delivery. Excess fuel is non refundable. Incorrect refueling of the rental vehicle falls under negligence and for the resulting costs, the renter is fully responsible.

Fines and Penalties

Renter is responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent. QUEST RENTALS will pass the relevant charge on to renter plus any administrative expenses.

Late Returns

If the Vehicle is returned later than the time specified in the voucher,  at least a 1 day rental charge will apply.

Cancellation policy

The cancellation of your booking is free of charge as long we get informed about it before delivery. A cancellation upon delivery from renters side will be charged with the full rental rate.In case the booking has to be cancelled upon delivery because renter does not refill the requested rental conditions or can not provide the requested documents, the full rental charge will be charged.

QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Accident

In the event of an accident or any other event causing damage to the vehicle, Renter is obliged to contact QUEST RENTALS immediately. Contact Us.

Leaving the Island Zakynthos

QUEST RENTALS Vehicles are allowed to visit KEFALONIA ISLAND, only with an written autorization by the rental company and has to be pre announced by renter before delivery. An extra charge will apply.
QUEST RENTALS Vehicles are NOT PERMITTED to be taken anywhere else out of  Zakynthos Island or out of Greek borders. Vehicle must not be used to drive on non asphalted roads (off road), at the beach or near water. Disregard of this regulations waives off any vehicle insurance Please, view terms for more info