F.A.Q.

Payment

The renter pays at delivery the full rental charge to QUEST RENTALS in advance at delivery.

Accepted Payment Methods:  all major credit / debit cards, Pre paid cards as well as EURO CASH

Not accepted are: someone else’s card, cheques, any virtual payment method (e.g. Google Pay, Apple Pay, etc.).

Prices are based on the pick-up and drop-off times and dates that renter agree before rental starts. If renter picks the car up any later or brings it back any earlier as reserved, there can not be any claim of refund for unused time.

For car categories S, S1, S2, H1 and in general bookings less than 5 days all reservations must be guaranteed with a pre payment. Confirmed bookings for highly requested and limited cars such as the Mini Buses, which are cancelled last minute, makes it impossible for us to rent them out again

Driver License Requirements

At delivery the main driver and any additional drivers will need to provide a full driving licence on their name. All drivers must have held their driving licence for at least 1 years. We accept driving licenses from all EU countries, as well as USA, Austrialia, Canada, Switzerland, Lichtenstein, Russia.

An International Driving Permit together with the local Driving licence is required for all other nationalities and for all drivers whose national driving licence is printed with non-Roman Alphabet.

Only original documents will be accepted.
Digital documents, e.g. on cell phones, copies or loss certificates are not accepted.

QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Age Requirement

Minimum age of driver for category mini cars is 21 years.
Minimum age of driver for category economy ,compact cabrio   cars is 23 years.
A young driver fee of 3 € per day applies to drivers at the age of 21 – 23 years.
Minimum age of driver for all other car categories is 25 years.
Maximum age of driver is due insurance policy limited up to 70 years.

Additional Drivers

Additional drivers must be present at car delivery and provide a valid driver’s license. Minimum/Maximum age restrictions apply.

Included in your rental rate

  • Full Collision Damage Waiver
    F.D.W Reduces the renter’s liability from the total cost of the damage to Zero (0)
  • Tire & Undercarriage Insurance
    T.W Reduces the renter’s liability from the total cost of the damage to Zero (0)
  • Third Party Liability Insurance
    Third party liability insurance is provided in accordance with local legislation.
  • Theft Insurance
    Reduces the renter’s liability in the event of theft or attempted theft of the vehicle to Zero (0)
  • Personal Accident Insurance P.A.I.
    For driver as well as for passengers included in the rental charge
  • Free Mileage 
    The Rental includes an unlimited Kilometre / Mileage Allowance.
  • Roadside Assistance
    24-hour roadside assistance is provided.
  • Taxes & Surcharges
    Rental rate includes all local taxes and airport surcharges.
  • Pick up & drop off at Zakynthos Airport
    Our office is located 150 m, 3 minutes walk, from arrival terminal, opposite the Airport entrance.

Deposit

The Renter must be in possession of a Credit Card in their own name when picking up the car. Renter will leave a refundable security deposit on their credit card.  Accepted are all major credit  cards.

For non credit card holders, an arrangement on a cash deposit is possible only on request. Not accepted are: prepaid cards, someone else’s card, cheques, any virtual payment method (e.g. Google Pay, Apple Pay, etc.).

Pickup/Drop-off at Zakynthos Airport office

QUEST RENTALS operates an office directly at Zakynthos Airport. Delivery / return of the vehicle at our Airport office within our office hours is free of charge 7 days a week from 08.00 am to 10.00 pm (08.00 h – 22.00 h). Delivery / return outside these hours are subject to an additional charge of 25 € + VAT.

Pickup/Drop off at Accommodation

 pick-up service /available on request

Fuel

 Fuel consumed during the rental period is paid by the renter. The vehicle is expected back with the same  fuel level as it was upon delivery. Excess fuel is non refundable. Incorrect refuelling of the rental vehicle falls under negligence and for the resulting costs, the renter is fully responsible.

Fines and Penalties

Renter is responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent. QUEST RENTALS will pass the relevant charge on to renter plus any administrative expenses.

Late Returns

If the Vehicle is returned later than the time specified in the voucher,  at least a 1 day rental charge will apply.

Cancellation policy

The cancellation of your booking is free of charge as long we get informed about it before delivery. A cancellation upon delivery from renters side will be charged with the full rental rate.In case the booking has to be cancelled upon delivery because renter does not refill the requested rental conditions or can not provide the requested documents, the full rental charge will be charged.

QUEST RENTALS reserves the right to refuse to rent out a vehicle to a person who is considered unfit to drive or does not meet driving requirements.

Accident

In the event of an accident, technical problem or any other event causing damage to the vehicle, Renter is obliged to contact QUEST RENTALS immediately.We offer a 24 h customer service.  Contact Us.

Leaving the Island Zakynthos

It is allowed to visit the Island Kefalonia with our car without any extra charges.

(exception: category Mini , cars are not allowed to leave the Island)

Renter has still a full insurance cover in case of damage or total lost  of the car on Kefalonia.
In case of accident or technical problem following conditions apply:
In case of an accident or technical problem QUEST RENTALS will take care of the returning of the car to Zakynthos, but can not offer a replacement of any other vehicle on Kefalonia. In any case it is renter’s responsibility to return to Zakynthos on his own costs to receive a replacement vehicle from QUEST RENTALS at our office at Zakynthos Airport.

The renter must have a written authorization to transfer the car outside of Zakynthos Island and to accept the terms and conditions regarding of this, from the company. In any case, driving outside Zakynthos Island without a written approval from QUEST RENTALS, the full insurance is automatically cancelled and renter will be held responsible for any damage on our vehicle as well as all transportation costs of the vehicle back to Zakynthos.

Taking our vehicle to Kefalonia Island has to be pre announced at booking to rental company. 

Return / drop off location of rental car can only be on Zakynthos.

It is not allowed to ship our vehicle to the mainland (Peloponnese), any other Island or to cross border.

Please, view terms for more info

 

Covid-19 Notification

To ensure the health and well-being of our customers all prescribed hygiene protection measures have been implemented. Our vehicles are thoroughly cleaned and disinfected both, inside and outside, before we hand them over to you. Our Team members have been trained to fulfil all health and hygiene requirements.